CeaiCraftOur 14-day guarantee
Take your time choosing from CeaiCraft. If the sealed blend does not meet your expectations, you can return it within 14 days and we will refund what you paid.
The promise
You can return the package within 14 days of delivery, no complicated explanations required. We will transfer the funds to your account within 3 business days of receiving the parcel.
1
14-day returns
Valid for any reason, even if you simply decided you would prefer a different blend.
2
Insured delivery
If the package arrives opened or gets lost in transit, we will dispatch a replacement or issue a refund at no extra cost.
3
Secure payment
Pay directly upon courier arrival or via bank transfer: no automatic card charges and no stored data.
4
Real support
We reply thoroughly at [email protected] within one business day.
How to claim
- Return notification: Write to us at [email protected] and include your order number.
- Preparing the shipment: We provide the request identification details and the workshop address within one business day.
- Shipping and refund: Hand over the parcel to the courier, and we confirm your refund as soon as we receive the box.
All details regarding the process are explained in detail in the Returns policy and Delivery terms sections.