CeaiCraftShipping & Delivery
We prepare every CeaiCraft package by hand and hand it over to the courier with a tracking number. Here we outline preparation times, shipping rates, and what to do if a package is delayed, lost, or arrives damaged.
Order processing time
Orders received on a business day before 15:00 leave our workshop the same day; orders placed after this time, on weekends, or on public holidays ship the next business day. We send a confirmation email with your order number as soon as it is registered, followed by a message with the tracking code once the parcel leaves our shelf.
How to track your shipped package
- Open the email or SMS notification you received and click the tracking link.
- Or visit the order tracking page and enter your order code.
- Tracking updates appear after the courier scans the parcel, typically within 24 hours of handoff.
- Status updates are recorded at each transit point until final delivery.
Estimated delivery times
Delivery times are calculated in business days from shipment and serve as estimates, not guaranteed dates. Remote areas may require 1-2 additional days.
| Region | Estimated delivery time |
|---|---|
| Romania | 2-5 business days |
| Other destinations | Shown at checkout, before payment |
Shipping and handling costs
We ship packages free of delivery charges for orders over 160 lei in Romania; for smaller packages, shipping is 17 lei. The exact cost for your address is calculated before final order confirmation.
International shipping
For shipments outside Romania, rates and estimated delivery windows are shown at checkout. Customs duties are set by the destination country and are the responsibility of the recipient. A package refused at customs is treated as a return.
Lost, stolen, or damaged packages
6.1 Damaged
Inspect the box upon delivery. If the packaging or herbal pouches are damaged, take photos and message us at [email protected] within 48 hours. We will ship a replacement at our expense or refund your payment; there is no need to return the damaged item unless requested.
6.2 Lost
If the tracking status does not update for 5 business days, write to us with your order number. We will open an inquiry with the courier and either send a new package or issue a full refund, per your choice, within 10 business days of notification.
6.3 Package marked as delivered, but not received
Check first with family members, neighbors, or your local post office, then contact us within 3 days of the delivery scan. We will open an investigation with the carrier and keep you informed until resolved.
Questions about this policy
You can write to us at [email protected] or call us at +40 569 222 168, between Mon-Fri 08:00 - 16:00, Sat 09:00 - 15:00. We respond to every message within one business day.
- Merchant
- CeaiCraft Atelier S.R.L.
- Registered address
- Str. Plevnei nr. 42, 400394 Cluj-Napoca, România
- [email protected]
- Phone
- +40 569 222 168