Frequently Asked Questions
Straightforward answers to questions about batches, dispatch times, warranty, and returns.
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We reply to your messages within one business day.
how to choose the right herbal tea
The website guide details the flavor profile of each blend, from minty notes to warm hints of honey. You can start with a classic mint or whole-flower chamomile to see the purity of the cut. If you prefer a subtle floral aroma, blends with linden flowers are the best choice.
what the blends are made of
Each pack contains only leaves, flowers, and fruits dried at low temperatures. We do not use synthetic granules, sprayed liquid flavorings, or added sugar. The ingredients are harvested clean and manually sifted to remove dust.
how to store tea at home
Keep the blend in its original kraft pouch, tightly closed with the integrated zipper, away from direct sunlight and heat. A cool kitchen cabinet is ideal for keeping the volatile oils intact. Do not leave the package open near strong spices.
how can I pay for my order
We accept cash on delivery, paid directly to the courier handing over your package. You can also pay via direct bank transfer to our company account. We do not request or process bank cards on this website.
can the package be delivered without an elevator
The courier delivers the parcel directly to your apartment door, regardless of the floor or presence of an elevator. Orders placed Monday through Friday before 15:00 are prepared for collection on the same business day. You will receive a tracking code by email after dispatch.
how returns work if I change my mind
You can return products within 30 days of delivery provided the pouch is sealed and undamaged. Send us a written message, and the refund will be transferred to your bank account. The return shipping fee is covered by the buyer according to our policy.
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